This never happened, so we wrote several additional emails to this firm. Sunset Group, Resort Management Review - Ripoff Report I will continue contacting appropriate websites and agencies to present and/or post my case and the ongoing issues I have with Sunset and their goal to keep our money. I refused to proceed and insisted travel package detail. These cookies will be stored in your browser only with your consent. i cannot find anything out on this case though. My husband and I were scammed also. The case status is Pending - Other Pending. The biggest reason we started our review website is to bring awareness of the many timeshare exit scams. Youre not the only one wanting to ditch their Sunset Group timeshare. It does not say what "services" are. Here are a few different tips to remember so you keep away from comparable scams from here on out: Try not to hire organizations with a poor online presence, particularly if they dont even have their own website. There is a big rip-off scam going on and the company is using a lot of different names to lure innocent people to sign with them. How To Get Out of a Timeshare with Grandview Las Vegas? If you pressure them. We should all boycott that country. Therefore we are being charged a higher maintenance fee and receiving a lesser accommodation exchange with RCI. Hire a Legitimate Timeshare Exit Company. There are other, more reputable companies out there that can help you cancel your timeshare contract. The company has been doing business since 2012, concentrating on cancelling your mortgage balance and timeshare maintenance fees. The family-owned Sunset Group operates timeshares in Mexico, with properties centrally located in Cancun and Riviera Maya. This seemed very odd since they did purchase this timeshare from us, then sold it back to us for one dollar. Any updates on this? Timeshare vendors often encourage people to go to a timeshare sales presentation by offering incredible prizes if they stay the entire presentation. 6. FRAUD (charge #1) - Pg. I want to complaint with PROFECO about this, and get my money back, We are unfortunately on the same boat as everyone else. If they dont have a rating, or their grade is very low (an F especially), then its best to avoid them. Then told her I know they are scammers and not to bother me anymore. This website uses cookies to improve your experience while you navigate through the website. However, you may still be able to get out of your contract by exercising your rights as a consumer. (told in the presentations especially into the real estate group that they do and in an email from customer services that they buy back daily their units but havent opened their real estate offices yet?) This is multiple scenarios with the same story. Sunset World Resorts & Vacation Experiences - Contract, Sunset World Resorts & Vacation Experiences - Membership, Sunset World Resorts & Vacation Experiences - Fraudulent Sales Pitches!!!! So many have been ripped off it's amazing that the Mexican gov't allows these crooks to continue to operate. How to Get Out of a Palace Resorts Timeshare? Scammers will utilize double dealing, or bogus notions, to attempt to take your own data or hard-made money. This may also include calls and text messages to my wireless telephone numbers. Try Profeco, and don't take no for an answer. Additionally, we have repeatedly requested a copy of the catalog promised us so that we may exercise our additional membership privileges, but were recently informed by customer service representative Alvaro Cardena that we would not receive a catalog for as long as 90 days. While Sunset continues to argue their case to illegally keep our money during negotiations with PROFECO, we are continuing to present justification to prove our point of Sunset's failure to uphold the terms of our contract (clauses 12, 13 and 14) and the fraudulent means they have taken to maintain this position. 5 minutes of your time could help you resolve this nightmare once and for all. Mr. Muldowney agreed to help us facilitate our request to terminate our contract, but when we had arrived at the office later that afternoon, we were told by Jose Luis Hernandez that Mr. Muldowney was sick, and had left the office for the day. Everything said was identical, currently arguing with them to cancel the contract. Multiple issues requiring emails and phone calls to get the RCI membership fee paid that was in the contract and also to take care of various other administrative issues with limited response. Upon arriving back home we entered our house all to find out that the air conditioning unit had broken and that it would now have to be replaced. While we were there they started to pressure us about meeting with them - since it was our first trip back - so they can tell us how much the value of our purchased had gone up. Not much else he can do he says. How to Get Rid of Hacienda Del Mar Timeshare? We attempted on a number of occasions to work out the issues with Sunset and their only solution was 1) either to continue to pay on the fraudulent contract or 2) to accept a contract cancellation with no refund of our monies already paid to Sunset (neither of those options were acceptable). It has now been almost 5 months and I am losing faith they will ever pay me back. No such website! VW Car-Net Not Working, Lawsuit Blames 3G Sunset When I did not take the bite, she texted that she needed to sell at least 7 of these to supplement her income! They had already charged my credit card for the deposit. Consulting. These specialized businesses are designed to help get you out of your contract, usually for a fee. Can You Get Rid of an Occidental Allegro Timeshare? Consumer complaints and reviews about Sunset World Resorts & Vacation Experiences. Overall makes it challenging to cancel their contracts. You mean to tell me that I was suppose to sit in my hotel room reading documents during my vacation. For example, you could sell your timeshare privately on a resale website. Here are some other tips to keep in mind so you avoid similar scams in the future: Do not use companies that lack an online presence, especially if they dont even have their own website. Business Profile Sunset Group Travel Club Contact Information 13611 s Dixie Hwy Ste 109 Miami, FL 33176-7262 Email this Business (908) 964-5967 Customer Complaints 18 complaints closed in. Hello If anyone is filing an Action Lawsuit against them please contact me, Thank you. One common complaint against Sunset Group is that they make it very difficult to cancel your membership. For other owners who have a timeshare with a different company, the good news is most developers do offer an exit program of their own. They presented a vacation package that was so outrageously priced for two people our age that we felt quite certain that we could just turn this down and be on our way. Article 99.- The purpose of rehabilitation is to reinstate the person sentenced in civil rights, Ask to use the internet to download the real form from the IRS. That said, until there is any official news of a class action lawsuit, we would encourage you to seek out alternative routes to getting compensated for the time and money youve invested in your timeshare with Sunset Group. I was directed to a lady at a counter where I could pay our cab fare there. I was so mad upon reading this that we called immediately to complain and to see what we needed to do to cancel. That was enough though. Big lie. Update question - did they finally stop calling? There are options for getting out. If youre interested in finding a timeshare exit company that wont scam you, take a look at our homepage. I then noticed this same lady signaling another worker to direct us to one of the many kiosk type desks set up in the airport lobby. Reading further into the many pages of documents that we had signed off on we find out that the plan had to be cancelled within 5 business days. Timeshare exit companies attempt to absolve you of your timeshare contract by talking with the resort on your behalf. In addition to the fraudulent timeshare contract fee (discrepancies noted below) we were also required to pay an additional fee of $549 to Resorts International Marketing Corp. for exchange purposes and for Sunset to use first several years worth of weeks as credit towards contract fee. 2. I can't begin to tell what a horrible experience it was. How to Cancel Hyatt Residence Club Timeshare? When evaluating a contract, always be on the lookout for any inconsistencies, as they may point to a scam. Sunset Group is a family-owned timeshare developer. We kept telling them that we had some place to go and were late and we needed to leave. Average Cost to Get Out of Your Timeshare? On August 31, 2007, my wife and I attended a sales presentation at Sunset Fishermens Village in Playacar. Never begin working with a company without first having everything written down in a legally binding contract. We did continue our vacation and had a great time in Cancun. I got a kick out of the Bilingual such & such agency for consumer complaints that was staffed by Spanish-only speaking staffers; not too helpful given my pidgin Spanish. It is sooo frustrating to know that business like these continue to exist and rob others of their hard earned money. Menu. I looked at the internet those properties and added up the costs if bought separately as needed. My fianc and I are well educated individuals and are absolutely sick at ourselves for getting suckered into this whole deal. Membership in RCI is extra and you have to pay that yourself if you want to trade any of your time at another resort. Since I was not conned into buying the travel package, I can not confirm that each of those properties are complicit with this apparent scam. We also suggest never working with an organization without first having everything recorded in an official agreement. Has anyone been affected by them via a lawsuit or credit ding? After multiple attempts to rectify the situation we escalated our complaint to PROFECO as well as registering our complaint with econsumer.gov. We achieve this by infusing our Core Values at the heart of each transaction and interaction with our Clients. Submit a complaint and get your issue resolved. These cookies do not store any personal information. Have you ever thought of a class action suit or is that possible for an American citizen to file a class action in Mexico? you paid 22 275, how many weeks and were you non the platimun plan? Scammers will use deception, or false pretenses, to try and steal your personal information or hard-earned cash. I have a duplicate copy of that . Please we nees help. The majority of resorts available through the interclub program were some of the worst rated resorts in the RCI manual. Two of the biggest to watch out for are up-front fees, or on the other hand cold calls from a company you never gave your info to. Sunset Group, Customer Service Center - csc@sunset.com.mx. For example, they may tell you that the resort is about to be sold and if you dont buy a timeshare now, youll never be able to come back. Terrible company. Despite the fact that they practice things like this, it is feasible to discover a reputable timeshare release business with a track record of success in freeing consumers from their contracts. www.sunsetscam.com About one year ago my husband and I had a phone call from a man who was selling a time share in Cancun. There are so many complaints, is a class action lawsuit possible? They offer via text Ocean Spa Hotel and Laguna Suites and Spa under the website: www.sunsetworldresorts.com. This was also to be used for rental purposes to provide rental income for our timeshare as an investment. Other than flying over and disrupting their sales with leaflets to potential suckers like us. You will speak with two reps who tell you that they are giving a . I almost got scammed myself. If you have any questions or would like help cancelling your Sunset Group timeshares, please dont hesitate to reach out to us. 9. This website exists because there are so many scams in the industry, and we wanted to make it easier for you to locate alternatives. Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. Please don't fall for anything that has Royal Elite's name on it. My credit score got dinged by 150 pts slowly climbing back up. One of the main reasons people want to get rid of their Sunset Group timeshares is because of the high-pressure sales tactics used by the company. And every deal included the $1000 per week maintenance fee and $99/perday/person to come to the resort which is no deal considering that is 2x the amount I pay by NOT being a member of the club. Promotoria Sunset Group Timeshare Owners Lawsuit But the highest success rate weve seen is when owners hire a reputable timeshare exit company. Always do your own due diligence and research any company youre considering doing business with. Its critical that you figure out how to distinguish a scam so can protect yourself and your funds from now on. We review timeshare exit companies so owners can make an informed decision. For example, they may tell you that the resort is about to be sold and if you dont buy a timeshare now, youll never be able to come back. Unfortunately, the company has been embroiled in multiple lawsuits over the past few years. Some of the lies: Info on Sunset Resorts, Cancun & Playa del Carmen I promised nothing. FBI are investigating on that matter for international crime. If there is somesort of class action please count me in. The resort they showed us "Tres Rios", is not even listed in the contract as part of the deal. Class action lawsuits are designed to bring a large group of people together who are victims of the same injustice. www.sunsetscam.com http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, I know how you feel, and it seems like this is a common problen in Mexico. Despite the fact that Sunset Group timeshare exit scams exist, it is still possible to find a reputable company with a track record of success in freeing consumers from their contracts. In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. A high rating with the BBB and very few complaints ( hopefully none at all), The company has been around for multiple years, An actual office address instead of just a PO box. This effectively nullifies the contract. I would be very interested in a class action lawsuit also. While staying at the all-inclusive hotel we booked in cash only cost about $1000 for the whole week for the two of us. If you regret purchasing your Sunset Group timeshare contract, youre not the only one. Timeshare Compliance claims they provide timeshare exit services for frustrated timeshare owners who want to get rid of their timeshares. Can You Get Rid of a Sunset Group Timeshare? - Guide 2023 if it was a scam there would not be more than 20, 000 happy members of this group, it is not a scam, you have to use correctly your opttions and the ones who do so, have an amazing expirience with their purchase. I was in Cancun Mexico last November 2020 and stayed in Sunset Royal Beach . ComplaintsBoard.com is a leading complaint resolution website on the Internet. By continuing well assume youre on board with our privacy policy. They tell you lies to make you buy their packages. Same happened to me in Playa del Carmen. I hate those people with a passion. If you are seeking to get out of Sunset Group timeshare, checking on their website and getting in touch with customer service is the first place youd want to start. What should we do? If something in the agreement doesnt seem right, take some time to investigate what the true deal is and if its actually beneficial for you. Mar 30, 2006. I decided to buy their (Ultimate Loyalty Program) package for a couple thousand. It does not guarantee you any actual access to a room for any amount of time. If there is a lawsuit please let me know, I was a victim too. Customer service contacts and company information. Sunset World Resorts & Vacation Experiences - Lose our money and peace of mind! The Judge overseeing this case is EDWARD NICHOLAS. We were at this so called "90 minute presentation" for the entire day, almost 8 hours! An accreditation and positive rating with the BBB, The organization has been around for a considerable length of time, A real office address rather than only a PO box. The contract also says a sale or transfer may take "60 days to a year and even that is not guaranteed." Un-believable, this firm must be put out of business. The first was to continue with the upgrade - which we did not want. I am sorry they stole your money, scammed you, but am glad that you are warning people, like me. I became suspicious these series of complaints of others. So, if you listen to these promises, you better go away, is probably that you will become a victim of a Royal Sunset Timeshare. We were sucked in by their promise to get us a balcony for an inside cabin rate. The first offer to purchase was around 68 thousand dollars. But opting out of some of these cookies may have an effect on your browsing experience. Kings Creek Plantation Timeshare Cancellation? Thank you for your time and if anyone has any further suggestion regarding how to solve this, please let me know. This scammers has to stop. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in bait and switch tactics. Official Site | Sunset World Resorts & Vacations Experiences Greetings from Earl in Fredericton I got a call for a Jose Aguirre, who said he represented the Corporate Membership Services and the legal department. I'm in the process of calling the BBB and seeing what they can do. You can research this more easily by reading ratings and reviews of the timeshare exit company in question online . There was an arbitration between my bank and the merchant bank and the case was resolved in my favor so the bank permanently credited the money back to me and that money was charged back permanently to the merchant . The city last year disqualified the group originally selected by the Community Redevelopment Agency (CRA) board to run . Please read and let me know what you think. Others have said that. We do alot of cruising and thought-Wow this is really a great deal. Lie #3. In short, the rule requires the . I want to thank all of you for your posts. Sunset World Group is a family-owned Mexican company and a leader in the hospitality industry, offering authentic and unforgettable vacation experiences in Cancun and the Riviera Maya. There have been several class-action lawsuits filed against Sunset Group in recent years. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. In addition, recent customer reviews of Sunset Group say that they generally dont like this company and recommend staying away from its products altogether. How to get rid of Avalon Vacation Club Timeshare? What a lead in! I have been in touch with people there and they say they are working the process but it takes time. She then offered "free tickets" to area attractions (deep sea fishing, theme parks, snorkeling, diving, etc) if we would attend a 90-minute presentation over lunch the following day. It was very uncomfortable going back and forth with people that I caught in lie after lie, and half-truths, all day especially since we felt "captive". We are attempting to get out of our recent membership to "The Ultimate Loyalty Program" which was completely misrepresented during the sales presentation. How To Cancel a Manhattan Club Timeshare? You can try to sell your timeshare or give it back to the company, but these are often difficult and time-consuming processes. We were well within our 5 business day window. has a reference to a class action law suit filed in 2017 Hello I was scammed too. FRAUD (charge #2) - Pg. Welcome to Sunset Properties Group! Legitimate Exit Companies that Buy Timeshares? She added that the package is a great value, that it is transferable, and has no expiration date. I kept writing down there numbers and showing them how they provided no value compared to what we pay just by renting. We have the same story as you. Also, they will tell you that you are making an excellent financial investment, and that you can rent or sell your timeshare weeks for a profit. For example, on Consumer Affairs, Sunset Group has a 1.5-star rating with nearly 200 reviews. this is a site in teh USA who says they files a case. I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. The second most common complaint is that Sunset Group uses high-pressure sales tactics. I wanted to share this with anyone that might be planning a vacation to Cancun because I do not want you to be a victim as well. The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. Resorts International Marketing Corp. was not the rental program that was presented and that Sunset required us to pay an additional fee for. Sunset World Group Reaffirms its Leadership in the Vacation - PRWeb After, I kept on receiving various offer to consider & I told them NO, just wanted a refund of my $5000 deposit & membership cancellation with immediate effect .Please, I need help to stop the debt collector from harassing & threatening to mess up my credit. This enticed us to purchase since we have tried to sell this timeshare in the U.S. with no success. the marina which is not even built yet was one of the best though. The problem we encountered was our credit card charges were never reversed so we wrote the Sunset group and requested refunds. Its normal for owners to feel like they were deluded or bamboozled during the sales presentation, and this can prompt a lawsuit. The fully built Sunset Gordon tower on Sunset Boulevard hasn't been occupied for three years, after a Los Angeles County Superior Court judge retroactively invalidated the project's. I also sent registered letters immediately just to be sure and cover all angles. I would very much like to escalate this and would be willing to be part of a class action suit, but I don't know where to go from here. The presentation was very high-pressured and very distracting. We had enjoyed going to the Sunset Royal in Cancun for many years. They still refused to let me leave with a copy of the unsigned contract to review with an attorney. Sunset Lagoon, Royal Sunset, Sunset Group Blvd. We needed a cab to our hotel from the airport. The Federal Trade Commission cautions owners each year that the main justification for timeshare exit scams is paying up-front expenses. They are refusing of course, luckily my credit card company is standing by me right now and have pulled payment back. Sunset Group refuses to comply with Mexican law and refund my money, in January 2023 I stayed at one of their resorts (Ocean Spa Resort, Cancun) as part of our vacation deal we had to go to a sales presentation at one of their nicer resorts. politicians or family members who had lost by virtue of a judgment handed down in a proceeding or in whose I forwarded all calls from agency to the lawyer. Now there is no mention in any part of the contract of any reactivation fee, "so how could this be legal" I asked and he told me that it was there policy.
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