If you have any problems paying for your items, we . I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. Did you include the reference number on the label? I have had my hosting company check everything their end and they say all is correct and working ok. Buyer claims wrong item and gets a refund despite - Welcome to the Supervisor told me to hold up on Police report and wait for UPS to step in. Phone eBay and they said I should have tried harder. "Hi. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. 2. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. Copy and save both forms before submitting them. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. Got my money back and a promise from eBay to better train their support staff -_-. You end up owning expensive packaging, without the desired product. Go to usps site and fill out the mail fraud form. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. Two moths ago, a parcel comes back. What would you do? Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. paperspast.natlib.govt.nz I agree. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. But the fact that she specifically took a photo of the top tells me it was meant for me. I sent wrong item - Welcome to the Etsy Community Returns, missing items, and refunds for buyers | eBay What happens on eBay when a buyer lies saying that they - Quora Everyone is covered except the credit card holder, whoever that is. Its usually not a good idea to trade with accounts that have bad feedback. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. Yeah you filing that stuff 100% does nothing. on Buyers abusing "not as described" to force refund - PayPal Community So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. Buyer sent me picture of something different in the box. Solved: What to do when wrong item received, seller reques - The Could you explain a bit what steps you take when shipping? I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. There are two occasions in the tracking updates that says it was rerouted due to processing error. How to handle a return request as a seller | eBay Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. I think the label on top is Canada Post's label they put on once it enters their country. He sent photo of item receivedit is not the item i sent. Stockholm syndrome - Wikipedia Thanks for the policy violation on your part eBay. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. The item could have gotten mixed up during a customs check? It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. I take pics and and email amazon all the details of before and after and the condition it is come back - That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . This months episode of the eBay Seller Spotlight podcast is live! Can Usps Tracking Be WrongPost Office have such a horrible . Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. You can request that the buyer send the item back to you immediately. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. In order for it to work, sellers must provide proof of item delivery. You can report an issue with a seller to eBay directly here. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? There is so much scamming going on Ebay, Sellers dont have a chance. Press question mark to learn the rest of the keyboard shortcuts. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. There is one more scam that I have had to deal with. 01:24 PM. I don't know what it actually takes for them to get banned. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. USPS. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. Learn how your comment data is processed. By ARTHUR WRIGHT. eBay somehow refunded the buyer automatically when the return was delivered. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Case in point; I sold a wallet described as new in the box recently. It is better to talk with them first before doing this. Attached is a picture of a side buckle and the package with address label. Seller deleted listing immediately after purchase? People are getting desperate, violent and all kinds of other things lately. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I suspect someone may have been tampering with mail and package in the delivery system. 26-05-2020 His failure to reply to me or send pictures until after Case was decided on his favor was strange. The scammer will ask for the victims gift card number to use as payment. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. That is not the package i sent your cosmetics in. Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange She got her full refund back and kept the ring! They readily cooperate with law enforcement. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Check out this video to understand how dimensional weight is measured when shipping. Ebay going to shit with scammers abusing the money back guarantee. Offer to send the copied forms to an ebay chat rep. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. Help for buyers and sellers. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. Plus get a receipt from USPS. This is what people are doing nowadays, so selfish. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. They have always just put new shipping labels over the original label on the unopened package. So buyer filed a claim for a return with eBay citing wrong item sent. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. It seems I have no time to inquire. Offer to send him a return shipping label. The scammers will also ask for your PayPal email address. . what is beyond infinity most expensive car ticket. or the buyer? I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. To cancel your order: Go to My Purchases. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. I once again immediately had them call me to dispute this. I lost my appeal. Click on Send. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. When you issue a refund to the buyer They'll be refunded through their original payment method. 05:49 AM Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. And third, we started to build PayPal's business off eBay. 26-05-2020 I sent a seller an offer on an item and she accepted. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. 09-10-2020 So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. Please Help! So supervisor said I will close the case in your favor. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. CHAPTER XIII. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. The status says the item was "Delivered to agent," so the item shows as delivered. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. All such complaints from sellers are simply ignored, as profit takes precedence over reason. This is what it takes to get ebay to appeal a return in your favor. Well tonight I received the above email. An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls Add any photos you have of the wrong package. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. You can chat with other sellers about anything to do with running a business on eBay. But if he has balls to carry on, follow up with post master complaint. Ebay We Can T Process Your PaymentPlease select a different payment Record any serial numbers or unique codes. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. by asking the buyer questions or calling the post office? Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. 26-05-2020 Buyer claims I sent wrong item : r/Mercari - reddit.com Theres no possible way I sent the wrong item so hes trying to scam me. Report the buyer. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. It expressly says this in the PayPal Seller Protection terms. QUOTE eBay is very aware that scams occur on the website. The item ordered was a coil of hook & loop tape. PayPal Seller Protection exists to help sellers trade confidently on eBay. Cookie Notice Omg I JUST heard that same story!!!! Disputing the chargeback can take a lot of time and hassle on your behalf. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. Yes it would add cost. For approved returns, Mercari provides a free shipping label to the Buyer. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? I stopped shipping to Canada because of customs problems. We had a top where it was returned with snot. So, I cancel the order and sent in a statement. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. That's why I thought maybe they mislabeled. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. 26-05-2020 I will report this to the post master. Funny thing he could never tell me what he claims he got or send me pictures. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. Lol either way I wasnt surprised. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". I had to help my mom submit a dispute through eBay, as a buyer. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . Thx for the link to reporting a buyer theres a couple people I need to report. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. Help for buyers and sellers. Buyer returned a different item, this is what it took to get ebay to It was already on the way. It will make it much more challenging. I don't like this version and Ebay always takes out the fees and send the remaining money to the Bank on file. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. Disputes about the quality of the item are not billing errors. Those are not indicative of any scam. I'm not sure where I stand on this now. IN THE LAST STRIDE. But I would like to reach more buyers. I sold an item for $55 and they sent a return saying I didnt send the right item. 1.6K 17K views 1 year ago Every so often mistakes will happen. Welcome to the Selling board! That has happened to me. Is it not possible to take pics of item A and still send B? Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj Dollars. She may have forgotten she purchased this one as well but from you. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. I'll go over how it happened, what I did to fix it, and how you can. I just wanted someone else to take a look at the photos and tell me what they thought. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. In most cases, the refund takes 3 to 5 business days to process. I asked my boyfriend to print off the labels and post them while he was at work. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. A neighbor may have picked it up, so it is worth asking around before you contact USPS. Its ok but I like the darker one you had in your listing. 26-05-2020 A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. Dispute the refund. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well Sunday Mystery Wall is back! $15 each. - Facebook I have had a few people say they didnt receive their orders when I know I sent out to all of them. Thanks for the reply. If the shipped item was sold for under $750, delivery notification is adequate proof. Then maybe they won't send it back and you won't have to refund. Item compatibility is buyer s responsibility. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? So it sucked having a negative mark on my account but it was the only thing I could do. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. If they bring eBay into this, do I stand any chance at all? Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. Person buys 2 things. An option to dispute the refund and report the buyer will appear. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account.
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