You have successfully subscribed to our list. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. Are the prices the same in stores and online? Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. I highly recommend this store! We have purchased gorgeous coffee table after seeing it on floor. I called to check on the order since we are entering the second week of April. Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. A new customer service representative created another email to send to UPS. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! Great experience. For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. The rooms not only look gorgeous but are functional and comfortable. We have since been back to order additional items. I look forward to working with you in the redesign of our living room! Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. The pros: Delightful, handcrafted rugs that can enhance the style of your space. What a beautiful store! They're awesome! I am by nature indecisive and Cheryl made my decisions effortless. No problem with ordering, delivery etc. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. The pros: Beautiful and interesting selection of coffee tables. We are extremely happy with the items we purchased -- top quality and beautiful style. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. About. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! Each one was a recording to hang up and go online for more help. . We've decided to keep it although we're not really happy with what we got. When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces. The space has a large open floor plan and I didn't know where to even begin. Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! The furniture itself has held up well with 5 kiddos, however the cushions have not. Now I just call her at Arhaus and tell her what I want. 70. How do I request a catalog or sign up for email or remove my name from your mailing list? Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. Daniel approach us and I shared my concerns. Now they are offering me a different model chair. I walked into Arhaus and really liked the design of their merchandise. I couldn't be more pleased with this purchase! There is no question that their furniture is beautiful and current. No issues with ordering, delivery either. 30 days: Bedding must be returned unused in the original product packaging. I went to Arhaus looking at specific dining chairs I was interested in. Ugh. With a 7-page contract. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. Love my Pearson Gallery bedroom set. Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. I have worked with Michael Babcock to furnish two homes. NO. Purchased two new pieces for our new apartment. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Do you offer in-home design consultations? From start of purchase to delivery, I am 100% thrilled with my purchase. Forget about it! (It took me multiple visits to make final decisions on my purchases). On the day of the delivery Tricia was there!! Information provided by various external sources. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. The. The day one mission was to make furniture sustainable, both environmentally and in product quality. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. After finalizing the design the order went in. Some links on Slumber Search are referral links. I mailed. We have had a fantastic experience from design collaboration, ordering, delivery and follow-through. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. They don't call or email back. I was thrilled with my order of outdoor patio furniture from Arhaus. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. Reduce the excessive fees charged for returns. A Arhaus employs approximately 20+ people. These are merely guidelines for measuring and do not guarantee your furniture will fit. How am I supposed to do that myself? No return emails. This store is a hidden gem and a must for shoppers searching for unique home furnishings. I noticed two crystals were missing and the kind woman on the floor told me they could order me the crystals at no cost. After the third time, the concierge suggested that I return the chairs and chose new ones. They did finally get our order completed a few months later. Do you have a program for Interior Designers? Thank you. What if my item(s) does not look like what I saw in the store or online? It goes against our guidelines to offer incentives for reviews. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). Andrea and Chris are amazing. Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. I had been looking for a while and when I found this set I fell in love. You won't be disappointed. I ordered same table 16 weeks ago, and still no set delivery date! Spent $13,000 on a custom leather sectional. He was rude from the start and seemed annoyed that I was even inquiring about the chandelier. We require contact information to ensure our reviewers are real. Request your free catalog. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. As for the actual collections at Arhaus--absolutely stunning, innovative and different. So far non of it has fixed our issue. 14 days: Many of our pieces are hand-crafted from natural materials. I will be going back there now that I know they have good customer satisfaction. Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. We work closely with Michael and he always takes the best care of us. When I came home from work that evening the entire place was put together. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. Debra answered all our many questions and offer good advice. I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. With a keen eye for details, love for . I have spent way too much money at Arhaus over the years to be treated so poorly. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Sign up for promotions, decorating tips and more from our team. Sales rep did further investigation and it seems that my order has not been processed at all! If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. I was not told this at order time. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. . Arhaus custom Can I pick up my merchandise at the distribution center? After complaining to Arhaus and submitting pictures to the warranty coverage they deemed it to be my fault because I vacuumed the rug approximately 6 times. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io It was purchased during a very good sale at the store. And, the little details are a big reminder that a real person created something special just for you. He's the complete opposite. Unfortunately, their quality control leaves a lot to be desired. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. I can't say enough about the beautiful furniture and great customer service at Arhaus. His product knowledge put us at ease once we decided on our bedroom set. How do I calculate the delivery fee to my area? We'll be returning here for many years to come. "We Are Very Disappointed with Arhaus quality and customer service. 60 days. . Can I make a payment on my Arhaus Credit Card at a store location or online? I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. Love everything! Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! Arhaus Furniture collections are for the entire home. The deliveries went smoothly and my purchases arrived quickly. When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. This rating has decreased by -10% over the last 12 months. They sent one email in May to say my order was processing. Can I request delivery on a Saturday or Sunday? She help really helped me through the process. Loved working with Etta and Chris. Do I need to create an account to order online? Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. Once you've made your decision, send back the rug swatches within 14 days for a full refund. The pillows are easy to wipe down too. We ordered six leather dining room chairs. When they delivered in Nov 2021 they were the wrong chairs. Out butts hit the wood on the seat cushions. They then promised late August. They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. Clearance Items (marked Last Chance! Companies can ask for reviews via automatic invitations. I purchased a garden stool in October of 2022 that was delivered in November. This site's sole purpose is to help you make the decision faster and with more peace of mind. A 10% restocking fee will be applied. Step 1: Dig deeper by asking the right questions These are normal characteristics that will not affect the performance of your piece and are not considered quality defects.
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